System Update Details:

• Available: December 2023

New Features and Enhancements

System

• CLD-4449 - Bulk Lookup - Ability to edit SKU
• CLD-4537 - Sourcing Network was removed from the Cloud Portal

Reports & Certificates

• CLD-4066: Add Master ID to Admin History Report request
• CLD-4089: Add Ability for the Sub-master, Tester, Vendor Login to Generate Reports
• CLD-4213: Allow Master to set permission for DHR against Vendor
• CLD-4719: Add DHR link in monthly exported reports
• CLD-4250: DB Schema For lockout account after 10 unsuccessful login attempts

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Fixes Implemented

Thanks to the hard work of Phonecheck engineers, we are happy to announce the following fixes have been implemented for this build:

Database:

• CLD-4073: Blocked Policies were not providing locked policy information, instead showing N/A
• CLD-4910: Cloud DB Export changes the last 4 digits of the SIM Serial to 0000
• CLD-4519: Archive search gets enabled while searching for different columns in the search header.
• CLD-4532: Vendor/Invoice update issues on the Cloud DB Page
• CLD-4636: The Users Activity page doesn't provide a Search by Date when using View Activity Report by Tester Name.
• CLD-4690: When a selected warehouse is deleted, the Test plan & Customization listings do not show.
• CLD-4707: Bulk Lookup - When a transaction is updated in Bulk Lookup, it redirects to Previous IMEI Bulk Lookup Search.
• CLD-4763: Unable to get Data against a device in Device License Lookup.
• CLD-4815: Consumer Licenses not getting updated on the License History Page.
• CLD-4738: Customization 2.0 - General setting > legacy setting, two checkboxes have the same JSON keys.
• CLD-4839: Restore Default Customization button is giving an error while creating a new customization profile.
• CLD-4842: Devices missing eraser certificate on the cloud portal
• CLD-4905: Customization 2.0, Battery Settings - Unable to add devices for battery criteria when the Default Criteria Name is changed.
• CLD-4920: Phonecheck's cloud customization setting can't show normally after switching the language from English to other languages.
• CLD-4929: MDM Response button Throws Syntax Errors in Console when clicked in the Cloud DB and Lookups
• CLD-4981: Cloud portal - Consumer profiles are appearing on various pages.
• CLD-5108: ESN Reporting & Sim-Lock Reporting - Unable to generate a list of IMEIs that were charged
• CLD-5175: S002C for Carrierlock is not working.
• CLD-5195: Cloud Admin - Device History Page is Showing PHP Errors.
• CLD-5224: The Package text should be changed into Profile as we are dealing with Profiles.
• CLD-5376: Cloud DB - Missing Eraser type and shows "No" despite having an Erase Start and End Time
• CLD-5403: Dashboard - Fix Mouse Wheel Scroll Issue in Admin Cloud Dashboard
• CLD-5412: Cloud DB and 30-Day User Activity amount of entries are not aligned
• CLD-4866: Pro-Panel - Consumer Profiles are showing in Pro-Panel.
• CLD-5294: Customization 2.0 - customization checkbox UI issues
• CLD-5307: Master Batches for Company Wide Updates aren't working
• CLD-5476: Bulk download for erase certificate is not working
• CLD-5503: Multiple Issues with Erase Information in Cloud DB
• CLD-5504: EU server - Provision app login not working
• CLD-5506: Archive Search produces the results in a non-chronological order
• CLD-5541: Cloud - Devices are showing incorrect "Added date" and "Updated date"
• CLD-5542: Custom SKU - SKU Codes are not being generated based on template upload

Known Issues

We understand some issues were not listed in this release. These items aren’t being ignored, but it will take Phonecheck engineers more time to resolve the issue.

We’re still tracking these known issues:
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• CLD-5782 - Enhancement - Bulk IMEI 2.0 - Add Serial Number Support for iCloud checking

System Update Details:

• Build Version Released: 2.2.9.34
• Available: May 3, 2023

New Features & Enhancements

Apple iOS Processing

• DESK-4558 - We had an update to fetch parts and service history after iOS 15.2 for specific iPhone models, including the ability to see if the battery, display, or camera has been replaced.
• DESK-5005 - The user experience has been improved by simplifying the logic for detecting the Notice of Degraded Service of Battery for iOS devices.

Windows Processing

• DESK-1487 - The system has been updated to include an option to exclude iPad devices when checking for SimLock and CarrierLock, providing more flexibility in device testing.
• DESK-3335 - This update involves adding a field for "Erasure" on the Zebra Certificate 3x2 label. This allows for better tracking and organization of device erasure information.
• DESK-4380 - This update allows the "Set Up Cellular" screen to be skipped during the activation process.
• DESK-4388 - This update added a dropdown feature to the Cloud Lookup on Phonecheck, allowing users to search for specific data by IMEI, SERIAL, or LPN.
• DESK-4713- PortMapping was implemented and added to our existing software builds without changing the existing paths, which also works for iOS, Android, and tablets.

System Processing

• DESK-4644 - The Android app can now be installed with administrative privileges and does not require permission prompts to access certain features.
• DESK-4947 - We have updated the app to address an issue with installation on Google Pixel devices.

Fixes Implemented

Thanks to the hard work of Phonecheck engineers, we are happy to announce the following fixes:

Apple iOS Processing

• DESK-4411 - Fixed: UI/UX displaying space from the bottom on Face ID and Touch ID pop-up on iOS devices.
• DESK-4474 - Fixed: The status of iOS devices was not consistent across multiple devices after the Erase process.
• DESK-4576 - Fixed: Dual Sim iOS devices producing a Certificate Label with overlapping text.
• DESK-4620 -  Fixed: WIFI settings are not being automatically pushed to iOS devices via Phonecheck.
• DESK-2594 - Fixed: An issue where the working field was showing as "Pending" despite the battery warning defect showing in the failed column.
• DESK-4116 - Fixed: The erase timer on iOS devices would randomly show "00:00:00" after erasing or restoring the devices, and as a result, the devices would not generate the erasure certificate.
• DESK-4304 - Fixed: An issue regarding recognizing and restoring iOS devices in Recovery Mode.

Android Processing

• DESK-3306 - Fixed: Xiaomi Redmi devices are not being erased after activating the admin screen.
• DESK-4414 - Fixed: Google Pixel device 'Pixel 4a' showing "Fetching device info".
• DESK-1595 - Fixed: Samsung S20 dual sim device was missing IMEI2 in the previous transaction and not showing DUOS in the device title.

System Processing

• DESK-2427 - Fixed: Users were encountering an issue where they were unable to log in to Phonecheck due to an "Unknown Error Occurred" message.
• DESK-4480 - Fixed: The issue of "DB locked error" occurs while altering a table due to timeout.
• DESK-4490 - Fixed: An issue with the eBay rejection column showing inaccurate information regarding battery health, rooted devices, iCloud, and missing test requirements.
• DESK-4313 - Fixed: Label comments and elements overlapping with each other
• DESK-4314 - Fixed: The title not displaying on the label properly has been corrected (Cut-off)
• DESK-4508 - Fixed: Port mapping not working while using the Russian language
• DESK-4574 - Fixed: Not being able to generate a print request to the Dymo TwinTurbo printer queue when using specific labels
• DESK-4679 - Fixed: Notes in Label 2x1 now populate with device square comments.
• DESK-4689 - Fixed: The customization package not loading the correct profiles and reverting to default has been resolved.
• DESK-4700 - Fixed: Both the issues with the support chat and footer/header options have been resolved. The chat now opens as recommended and the options will no longer get cut off.
• DESK-4748 - Fixed: Customization profile not matching between the desktop and cloud
• DESK-4800 - Fixed: Testers' notes added to the comments field were not printed on the label.
• DESK-4990 - Fixed: Devices intermittently not printing the battery health on the label despite it still showing on the device box, in previous transactions and the cloud database.
• DESK-5214 - Fixed: Station showing a connection to the US server instead of the EU server
• DESK-5240 - Fixed: Fully working devices showing functionality as "Pending" in previous transactions, cloud DB, and A4 certificate
• DESK-4754 - Fixed: Cosmetic question for Functional Grade not populating the answer on the label, local or cloud DB for the cosmetics field
• DESK-5295  - Fixed: Devices could not be activated on build 2.2.9.29
• DESK-5330 -  Fixed: Phonecheck becoming unresponsive and crashing

Known Issues

We understand some issues were not listed in this release. These items aren’t being ignored, but it will take Phonecheck engineers more time to resolve the issue.

We’re still tracking these known issues:

• DESK-5384: Bug - CPU to spike to 100% which causes Phonecheck to become unresponsive.
• TSD-4054: Bug - Battery Health - showing a different value on the label and device square.
• TSD-4049: Bug - Battery Warning - Showing the warning message when there is no notice internally on the device.
• DESK-5479: Bug - DB issues: Mics incorrectly pass/fail, battery cycle, and battery health count missing.
• DESK-5438: Bug - PhoneCheck not detecting MDM Lock on Samsung devices.

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