System Update Details:

• Build Version Released: 1.3.664.23
• Available: April 12, 2023

New Features & Enhancements

Apple iOS Processing

• DESK-4557 - We updated Apple Parts to provide more accuracy regarding the “Parts and Service History” settings for iOS 15.2 and newer.
• DESK-2704 - The Apple parts report has been updated to address the inconsistent results for Touch ID and ensure that overall genuine parts are properly recognized. The Touch ID part has been removed from reporting.  
• DESK-4972 - We updated Apple iPhone Battery messages to make it easier to detect degraded battery service and improve the user experience.
• DESK-4702 - We updated Apple Watch device titles to include the display size (44mm, 40mm, or 38mm).

Android Processing

• DESK-4947 - We have updated the app to address an issue with installation on Google Pixel devices.

System Processing

• DESK-4597 - The process of fetching IMEI from the device has been updated. A Pop-Up will now be displayed if the IMEI is not fetched, and users will be able to manually enter or scan the IMEI for the device.
• DESK-4671 - We have updated the popup for manually entering IMEI numbers with improved design and instructions.
• DESK-4974 - Added a new label “DP 4x2” for DYMO

Fixes Implemented

Thanks to the hard work of Phonecheck engineers, we are happy to announce the following fixes:

Apple iOS Processing

• DESK-4442 - Fixed: After the iOS device restore is completed, devices randomly get stuck on "RestoreDone, Waitingforbootup" with an increasing timer.
• DESK-4630 - Fixed: An issue with WIFI settings not being automatically pushed to iOS devices via Phonecheck.
• DESK-4677 - Fixed: The automation for printing a label after successfully erasing an Apple watch was not working.
• DESK-4697 - Fixed: An issue with the ME Label 3x2 generates a "Filter Failed" error in the Zebra printer queue on MAC OS Monterey.
• DESK-4704 - Fixed: iPhone 8 MDM devices were displaying as MDM off in Phonecheck.
• DESK-4726 - Fixed: An issue where grades were not syncing to the desktop when using in-app grading on the stations for iOS devices.
• DESK-4731 - Fixed: An issue with random devices getting stuck on "Preparing" and showing a blue device tile.
• DESK-4793 - Fixed:  An issue was occurring on Dymo printers using the PC 4x2 label. Defects were displayed on the tile under Results after testing a device but, were not printed on the label.
• DESK-4806 - Fixed: Face ID was not updating the test response from "failed" to "passed" after a retest, even if the device passed the second time.
• DESK-4919 - Fixed: An issue where battery health was missing on some device labels.
• DESK-4927 - Fixed: An issue with the device label on MAC displaying battery drain twice. The BD element now correctly displays only once on the label, even when disabled.
• DESK-5067 - Fixed: Apple Watch devices erasing and the timer not stopping.
• DESK-4763 - Fixed: In local customization settings, custom label elements adjusted on the PC4x2 label were not saved.
• DESK-5249 - Fixed: After completing a test and auto-erasing, the device would sit on "Checking Licenses" status for about a minute before powering off.
• DESK-5253 - Fixed: Previously, there was a problem where Face ID was showing as failed and displaying a red icon even when it was working properly on the device.
• DESK-5388 - Fixed: Random devices did not show an MDM profile in the settings but, showed as "MDM ON" upon connection.

Android Processing

• DESK-3417 - Fixed: Sony devices not displaying IMEI information on the device tile.
• DESK-4622 - Fixed: Samsung S20 mobile test results were not syncing on the first attempt to the desktop.

System Processing

• DESK-4175 - Fixed: The issue with the NFC Provision method bypassing active KNOX status on Samsung A series devices.
• DESK-4504 - Fixed: The issue with QA mode data not being synchronized in the cloud QA DB.
• DESK-4625 - Fixed: "GetDeviceInfo API" giving incorrect responses and missing OEM parts response for some devices.
• DESK-4640 - Fixed: After editing device information in Previous Transactions the label shows "Pending" instead of "Fully Functional."
• DESK-4674 - Fixed: The issue with a file not found exception occurring during password validation.
• DESK-4762 - Fixed: Some devices were showing battery, camera, and LCD as not genuine in Phonecheck, even though there was no notice in the device settings.
• DESK-4953 - Fixed: SIM lock status not saving in previous transactions and not changing on the device box after erasing.
• DESK-4516 - Fixed: Grade not saving in the Cloud and not printing on the label.
• DESK-5270 - Fixed: The “Device label” Battery Health Element was incorrectly named and has been renamed to Battery Charge Percentage.

Known Issues

We understand some issues were not listed in this release. These items aren’t being ignored, but it will take Phonecheck engineers more time to resolve the issue.

We’re still tracking these known issues:

• DESK-5410: Bug - The carrier field cannot be erased once populated with a value.
• DESK-5476: Bug - iPad Pro 9.7” is not displaying Battery Health information sometimes in Phonecheck.

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